Our Story & Heritage

Palms La Union Privacy Policy

Effective Date: \ February 28, 2026

Palms Elyu Hotel Resort (“Palms Elyu”, “we”, “our”, or “us”) respect your right to privacy and are committed to protecting personal information in accordance with the Philippine Data Privacy Act of 2012 (RA 10173) and applicable regulations issued by the National Privacy Commission.

This Privacy Policy explains how we collect, use, store, disclose, and protect personal data obtained from our guests, customers, website visitors, and business partners.

1. Information We Collect:
We may collect the following information:

* **Personal Information:** Name, email address, phone number, address, and payment details collected during reservations or inquiries.
* **Usage Information:** Data on how you use our website, such as pages visited, time spent, and browser type.
* **Cookies:** We use cookies and similar technologies to enhance your browsing experience (see our Cookie Policy for details).

2. How We Use Your Information

We use your information to:

* Process and confirm reservations
* Communicate important updates regarding your booking
* Respond to inquiries or provide customer support
* Improve our website and services
* Send you promotional materials only if you opt in

3. Sharing and Disclosure

We will never sell your personal information. We may share your data with trusted third-party service providers strictly for the purpose of providing our services (e.g., payment processing), or if required by law.

4. Data Security

We implement appropriate security measures to protect your personal data from unauthorized access, alteration, or disclosure.

5. Your Rights

You have the right to:

* Access, correct, or delete your personal information
* Withdraw consent to marketing communications at any time

To exercise your rights, please contact us at 0945 261 4957.

6. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated effective date.

7. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at 0945 261 4957.

*By using our website or booking a stay with Palms La Union, you agree to the collection and use of your information as described in this Privacy Policy.*

Palms La Union – Terms & Conditions

Effective Date: \ February 28, 2026

Please read these Terms & Conditions ("Terms") carefully before using the Palms La Union website or booking our services.

1. Acceptance of Terms
By accessing our website or booking our services, you agree to be bound by these Terms. If you do not agree with any part of these Terms, you may not use our website or services.

2. Reservations and Payments
* All bookings are subject to availability.
* A deposit or full payment may be required to confirm your reservation.
* Payment methods include \[insert accepted methods: e.g., credit card, bank transfer, e-wallet].
* Booking is only confirmed upon receipt of payment and confirmation email.

3. Cancellations, Refunds, and Booking Modifications

Cancellations and refunds are not permitted.* All confirmed bookings are considered final and non-refundable.
Guests may *modify their booking within 24 hours from the time the reservation is confirmed*, subject to room availability.
If guests wish to *rebook their reservation after the 24-hour modification period*, a *rebooking fee will apply*:

*₱2,000 per room* for standard room bookings
*₱5,000* for *exclusive property bookings*
Rebooking requests are subject to *room availability and management approval*. Any *rate differences for the new dates* must also be settled.
The new booking date must fall *within the validity period provided by the property*.

For assistance with booking modifications or rebooking requests, guests are encouraged to contact our reservations team at the earliest possible time.

4. Check-In and Check-Out

*Check-in time:* 3:00 PM
*Check-out time:* 12:00 NN

Guests are kindly requested to observe the standard check-in and check-out times to allow our team to properly prepare the rooms for incoming guests.

*Early check-in and late check-out* may be accommodated *subject to availability* and *prior arrangement with management.* Additional charges may apply.

### 5. Guest Responsibilities and Conduct

To ensure a comfortable and relaxing stay for all guests, everyone is expected to observe the following house rules:

* Guests are responsible for their **personal belongings** at all times. Palms La Union shall **not be held liable for any loss, theft, or damage** to personal property during the stay.
* Guests must **treat the property, its facilities, staff, and fellow guests with respect** at all times.
* **Quiet hours are strictly observed from 10:00 PM onwards.** Guests are kindly requested to keep noise levels to a minimum to avoid disturbing others.
* **Loud music, shouting, or disruptive behavior** that may disturb other guests is not permitted, especially during quiet hours.
* Guests are reminded **not to slam or bang doors**, particularly in guest room areas.
* When walking along the **second-floor hallways**, guests are requested to **keep voices low and avoid unnecessary noise**, as there are nearby rooms occupied by other guests.
* Any **damage to rooms, furniture, appliances, or property facilities** caused by guests or their visitors may be **charged accordingly to the registered guest**.
* Guests are expected to **follow all property guidelines and instructions provided by management or staff** for safety and comfort.

Palms La Union reserves the right to **remind guests of these policies or take appropriate action if house rules are not observed**, in order to maintain a peaceful environment for everyone.

6. Privacy

Your personal information will be handled according to our \[Privacy Policy/linked page]. We use cookies to improve user experience.

7. Website Use

* The content on our website is for informational purposes only.
* Unauthorized use or duplication of website content is prohibited.

8. Modifications

We may update these Terms at any time. Changes will be posted on this page with an effective date.

9. Contact Us

For any questions regarding these Terms & Conditions, please contact us at \ 0945 261 4957.

*By proceeding with your reservation or using our website, you acknowledge that you have read, understood, and agree to these Terms & Conditions.*

**Palms La Union Cookie Policy** We use cookies on our website to enhance your browsing experience and improve our services. Cookies help us remember your preferences, understand how our site is used, and provide you with relevant content. By continuing to use our website, you agree to our use of cookies. You may choose to disable cookies through your browser settings at any time; however, this may affect the functionality of some features on our website. We respect your privacy. For more information about how we collect, use, and protect your data, please review our Privacy Policy. If you have any questions, feel free to contact us.

**Palms La Union Booking Policy** * Reservations are required and subject to availability. * Full payment or a deposit may be required to confirm your booking. * Cancellations or changes must be made at least 48 hours prior to arrival to avoid charges. * No-shows or late cancellations may be subject to a fee. * Check-in and check-out times must be observed. * Please present a valid ID upon arrival. For questions or assistance, feel free to contact us. We look forward to welcoming you!